Shifting parts of your workforce overseas can be daunting and time-consuming. BDE Group and Vuvale have already done the hard work to prepare the facilities, equipment and human talent needed to have your shift offshore be successful.
We provide a professional work environment, all required equipment, local HR / payroll management and employee transport logistics. Our clients benefit from our offshore experience, technology innovation, as well as the stability and local relationships gained during our involvement with successful multi-site operations for over 15 years.
As a small to medium operator, we are well placed to balance the attention to detail of our individual clients, understanding their business and priorities, against our breadth of implementation and project management experience.
WORKFLOW & AUTOMATION,
As well as providing offshore staffing solutions, BDE Group develops and maintains bespoke workflow and automation software systems to maintain staff efficiency, reduce compliance overhead and automate customer communication.
We have built and maintained custom CRMs, Loan Management Systems, Self-Service Customer Portals and Subscription Management Systems.
We believe that our paired approach of combining great tech solutions with friendly lower cost offshore staffing sets us apart and leads to an incredible customer experience.
IT AND TELEPHONY SOLUTIONS
Our leadership team have been designing and executing multi-site and international voice and data solutions for call centres for 15 years.
As well as deep background knowledge, we have developed relationships with upstream providers on both sides of the ocean, allowing us to deliver cohesive solutions - whether you need your offshore call centre to connect remotely to your existing Australian head office systems, or need a complete telephony overhaul for your entire business.
IT MANAGED SERVICES
Through our 2019 merger with IT managed services business Zen 7, we are able to offer our clients the reassurance that their offshore team will receive prompt and expert technical assistance.
That support can extend to your Australian operations whereby we support both your remote offshore staff, but also your internal Australian staff.
Zen 7 can help with your IT equipment procurement, software licencing, configuration services, ongoing maintenance as well as on-call technical support for your users.