TESTIMONIALS
"Since partnering with Vuvale Outsourcing in October 2023, we have experienced improved performance in several key areas. Growth in monthly performance has culminated in achieving record monthly results whilst maintaining high levels of customer service at an affordable cost.
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From setting up our operation to day-to-day support, Vuvale has been a pleasure to deal with and goes out of its way to ensure our daily operations run smoothly. We recently transferred other critical support functions to Vuvale, given the professional, efficient, and affordable business support.
We can now focus more time and resources on our long-term growth goals with the assurance that our daily performance goals are being achieved. We highly recommend Vuvale to any small, medium, or large business requiring call and technical support assistance."
Barton Shields
General Manager, Standard8 Advisory Pty Ltd
"BDE Group and Vuvale were instrumental in the Lowes group’s smooth transition from an Australian based call centre of 20 to an offshore call centre with Vuvale in Fiji.
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With a dedicated transition manager, we were able to bridge the cultural gap and have an Australian focused call centre team that understood our customer base, stake holders and our needs.
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Lowes has over 2,000 stake holders including retail store staff. Our retail store staff are extremely pleased with the quality and service that the Vuvale call centre staff provide.
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Vuvale analysed the Lowes Group needs, both in staffing, as well as technology and redundancy policies. The latter became imperative during the Covid outbreak, meaning that there was no loss of service to our customers or staff during this period of global instability.
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Vuvale’s ability to supply quality reporting and management, as well as exceptional staff has allowed our Lowes call centre to function with minimal supervision in Australia. After such a great initial success, we have extended our involvement with Vuvale to include telephone reception for the Lowes Group, Customer Care, Accounts Payable, Internal Audit Team, Debt Collection and Finance call centre teams, as well as Graphic Designers and Software Developers.
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I have personally attended Vuvale's Fiji office and can say with all honesty that they go above and beyond, ensuring that their staff are very well looked after and have the best facilities.
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I would very highly recommend BDE Group and Vuvale to anyone who is interested in outsourcing."
George Karindjias
Credit Manager, Ezy-Way, Lowes Group
"Partnering with BDE Group / Vuvale Outsourcing has seen a positive impact in both our Quality Assurance Department and Accounts Payable operation.
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Their professionalism, flexibility in service delivery and ability to adapt to our evolving business requirements, have allowed us to focus on our core competencies and strategic goals whilst improving our efficiency, cost-effectiveness, and resolve issues including staff turnover.
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What sets BDE Group / Vuvale apart from other outsourcing providers, is their drive to go above and beyond expectations to deliver exceptional service within the required timeframe or as the needs arise.
Their communication and responsiveness around our needs has contributed to a seamless, productive and valuable business partnership.
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I would highly recommend BDE Group / Vuvale to any businesses looking for reliable and efficient outsourcing solutions."
Tien Te
Finance Manager, Lowes Group
"A hearty congratulations to Vuvale Outsourcing (BDE Group) for winning the prestigious Innovative Tech Culture Award!
Your commitment to fostering an environment of innovation and technological advancement is truly commendable.
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Their dedication to cultivating a culture that embraces innovation has not only propelled the organisation forward but has set a benchmark for the entire industry. This award is a testament to their relentless pursuit of excellence and forward-thinking approaches in the tech sphere.
​Vuvale Outsourcing, your innovative spirit and commitment to pushing boundaries in technology are truly inspiring. Congratulations on this remarkable achievement, and we look forward to witnessing your continued success."
Sagufta Janif
Executive Director, Outsource Fiji